Refund Policy

Returns

We hope you love your order from The Cornish Nook. If you change your mind, you have 14 days from the day you receive your order to let us know that you would like to return it.

Once you have notified us, you then have a further 14 days to return the item to us.

Returned items should be unused and in their original condition. We may make a deduction from your refund if an item has been handled beyond what would reasonably be necessary to inspect it.

To arrange a return, please email donna@thecornishnook.co.uk with your order number before sending anything back. Unless the item is faulty or incorrect, return postage is the responsibility of the customer.

Bespoke or personalised products cannot normally be returned for a change of mind. This does not affect your statutory rights if an item is faulty, damaged or not as described.

Faulty or Damaged Items

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at donna@thecornishnook.co.uk with:

• Your order number
• A brief description of the issue
• Clear photographs of the item and packaging where relevant

We will work with you to put things right and, where appropriate, arrange a replacement or refund. Your statutory rights are not affected.

Refunds

Once your return has been received, we will let you know when your refund has been processed.

Approved refunds will be made to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Where you exercise your statutory right to cancel an online order, any standard delivery charge paid will also be refunded where required by law. Additional delivery upgrades are not refundable beyond the cost of standard delivery.

Non-Returnable Items

The following cannot normally be returned for a change of mind:

• Bespoke or personalised products
• Candles that have been lit or used beyond what is reasonably necessary to inspect them
• Gift cards

This does not affect your statutory rights where an item is faulty, damaged or not as described.